Privacy Policy
What we collect, why, and what we never do with it.
What we collect, why, and what we never do with it.
This policy explains how Off Ice Hockey (“we”, “us”) handles personal information in connection with the Off Ice Hockey training program, the app and this website. We are based in Ontario, Canada, and handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
We collect personal information only through the sign-up form, when a parent or legal guardian signs the participation agreement. That form collects:
We do not ask for, and do not want, any medical information. The form has no place for it.
The app does not collect or send any personal information, training data, usage statistics, location or device identifiers. It has no accounts, no cookies used for tracking, no analytics and no advertising. Everything a player records is kept in the browser storage of their own device.
The app contacts our server for one purpose: to unlock a program with an access code and to check that the code is still valid and whether a newer version is available. That request carries the access code only. We keep a count of how many times each code has been used, so that we can manage licences; we do not record who used it or on which device.
The app's Settings has a “Report a problem” button. Nothing is sent automatically. Tapping it opens an email to us in your own email app, filled in with details that help us fix the problem: the app's version, the age group and week the player is on, and the last error the app met, if any. It includes nothing about your device, no training records and no personal details beyond what you choose to write. You can read and change the email before sending it, or not send it at all. If you send it, we use it only to answer you and to fix the problem.
We use the information on the sign-up form to:
We do not use it for marketing, and we do not use it for any purpose you have not been told about.
We do not sell, rent, trade or share personal information. We do not give it to advertisers, sponsors, teams, leagues or data brokers. The only other parties that handle it are the service providers that run our website, store the sign-up records and deliver our email. They act on our behalf, only for that purpose, and are bound to keep it confidential and secure. We would disclose information otherwise only if the law required us to.
The program is for players under eighteen, and only a parent or legal guardian can sign up. We do not create accounts for children and do not collect information from them. The participant's name and age group come from the parent or guardian on the sign-up form. A player's training records never leave their device unless the family chooses to share a progress report or export a backup, and then they go only where the family sends them.
We keep sign-up information for as long as your licence is active, and after that for as long as we need a record of the signed agreement, after which it is deleted. It is stored with our hosting provider, which may process it outside Canada, in systems that are access-controlled and encrypted in transit. Only the people who administer licences can see it.
Because a player's records are stored on their device, you control them completely. Removing a player in the app, or clearing the browser's data for this website, deletes them. Backup files you export belong to you, and we never receive them.
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent and ask us to delete it, except where we must keep a record of the signed agreement. Email us and we will respond within 30 days. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.
If we change this policy in a way that matters, we will update this page and tell you by email before the change takes effect.
Contact our privacy officer, who is responsible for how we handle personal information.
info@off-ice-hockey.ca